Claims/Cancellation

Claims

• My train was canceled/delayed. How do I file a complaint?
• I purchased cancellation protection. How does it work?
• I was downgraded on the train. How do I file a complaint?
• What can you help me complain about?

Cancellation

• What does cancellation mean?
• I/a close relative have become ill/passed away and can no longer travel. How do I cancel?
• What is my right of withdrawal?
• How do I cancel my paper tickets?
• How do I cancel my trip? Will I get any money back?
• I can't cancel my trip in "My Pages." What should I do?

See all 7 articles