A quote from Trainplanet includes a description of products and services, price, validity period, payment, and delivery terms. The quote is not binding until you, as the customer, have chosen to accept it, and it can be edited as long as you have not paid or the validity period has not expired.
We offer you the convenience of booking directly via our website. However, if you wish to receive assistance from our customer service team, a service fee will be added to your quote. This fee is necessary to cover the additional resources required to manually process and fulfill orders. We strive to provide excellent customer service and ensure a smooth booking process. The service fee helps us achieve this goal.
By booking yourself via our website, you can avoid the service fee.
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