If you are having trouble canceling your ticket online, you can contact our customer service at 0771 75 75 70. Please note that our support is closed during weekends and evenings.
If you need to cancel outside these hours, you should contact the train operator you would have traveled with directly for assistance with cancellation. Refunds are handled by Trainplanet during regular office hours after the train operator has confirmed the cancellation.
To ensure your cancellation and refund are handled correctly, getting a confirmation that your ticket has been canceled is important. Without such confirmation, the ticket is not considered canceled.
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